Welcome to the help section!
n this page you can find all the necessary information for passengers through the reference headings or using the search box, and also ask a question or write recommendations
Frequently Asked Questions (FAQ)
- What are the conditions of travel in high-speed train Lastochka in Minsk-Moscow direction?
- How to simplify issuing of travel document using the mobile application “BC. My train”
- In what cases can a travel document (ticket) be reissued?
- Rules for carriage of bikes, excessive hand luggage
- How to read the information on the tickets?
- When does the sale of travel documents (tickets) starts?
- Transportation of dogs in city lines trains
- Carriage of children
- Return of unused travel documents (tickets) for far abroad countries
- Electronic travel documents (tickets) for trains with unnumbered seats requirements
105 — round-the-clock contact center
When contacting the Contact Center, passengers will be able to get an answer on the widest range of reference questions. Contact Center specialists provide assistance in resolving issues related to customer service at train stations and passenger tra...
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Do you need more information?
If you could not find the information you need, write to us
or contact the Contact Center of the Belarusian Railway by phone 105 
(round the clock). The list of issues on which it is possible to contact the employees of the Contact Center
(round the clock). The list of issues on which it is possible to contact the employees of the Contact Center
Getting started with help
1.Browse a list of frequently asked questions
- Electronic travel documents (tickets) for trains with unnumbered seats requirements
- Rules for carriage of bikes, excessive hand luggage
- Transportation of dogs in city lines trains
- Carriage of children
- Return of unused travel documents (tickets) for far abroad countries
- In what cases can a travel document (ticket) be reissued?
- How to read the information on the tickets?
- When does the sale of travel documents (tickets) starts?
- How to simplify issuing of travel document using the mobile application “BC. My train”
- What are the conditions of travel in high-speed train Lastochka in Minsk-Moscow direction?
2.Use the side help menu
Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information
4.Contact the Belarusian Railway Contact Center
If you could not find the information you need in the certificate, write email or call number 105 
- Booking tickets by phone 105 (24h/7).
- Belarusian Railways Passenger Support Service by calling 151 (24h/7), e-mail brail@rw.by
- Service information for people with hearing loss
Minsk, Hrodna, Homieĺ - Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people travelling abroad, by phone (+375 222) 39 25 47