List of issues for addressing to the contact center's employees
- Schedule of passenger trains of all types (time of departure, arrival) across the territory of the Republic of Belarus;
- Train schedule of other railway administrations.
- List and cost of services rendered in trains of the Belarusian Railway;
- List and cost of the services rendered at the railway stations of the Belarusian Railway.
- Routes with a transfer on the territory of the Republic of Belarus and other railway administrations;
- Information on the abolition (or addition) of trains (cars) of all types;
- Information on the delay of trains with numbered and unnumbered places.
- Issues related to the issuance of passenger's travel (including travel of children and privileged categories of citizens); issuance of travel documents paid by bank transfer and with prepayments, the validity of travel documents;
- Travel of citizens who, in accordance with legislative acts and international treaties of the Republic of Belarus, are provided with privileges and advantages when traveling by rail;
- Discounts provided in traveling by rail.
- Rules and organization of group carriage by rail.
- Rules and conditions for booking seats in the forward and backward directions (including trains of other railway administrations).
- Reference of availability of seats in trains of forward and backward directions (including a reference of availability of seats in the trains of other railway administrations).
- Reference of points of sale, working hours of ticket offices, luggage offices, storage rooms;
- Consultation on the requirements of the Rules for Carriage of Passengers, Luggage and Cargo Luggage on the territory of the Republic of Belarus;
- Consultation on the requirements of the Agreement between The Railway Administrations of the Member States of the Commonwealth of Independent States, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia on The Peculiarities of Applying Certain Provisions of the International Passenger Service Agreement (IPSA) - PA IPSA.
- List and cost of railway terminals services at railway stations of the Belarusian Railway;
- Travel cost on the trains of all types;
- Rules of passengers boarding on the train and conditions of travel;
- Features of carriage of passengers with electronic travel document;
- Order of actions in cases of detection of lost (found) things.
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or contact the Contact Center of the Belarusian Railway by phone 105 
(round the clock). The list of issues on which it is possible to contact the employees of the Contact Center
(round the clock). The list of issues on which it is possible to contact the employees of the Contact Center
