List of issues for addressing to the contact center's employees

  1. Schedule of passenger trains of all types (time of departure, arrival) across the territory of the Republic of Belarus;
  2. Train schedule of other railway administrations.
  3. List and cost of services rendered in trains of the Belarusian Railway;
  4. List and cost of the services rendered at the railway stations of the Belarusian Railway.
  5. Routes with a transfer on the territory of the Republic of Belarus and other railway administrations;
  6. Information on the abolition (or addition) of trains (cars) of all types;
  7. Information on the delay of trains with numbered and unnumbered places.
  8. Issues related to the issuance of passenger's travel (including travel of children and privileged categories of citizens); issuance of travel documents paid by bank transfer and with prepayments, the validity of travel documents;
  9. Travel of citizens who, in accordance with legislative acts and international treaties of the Republic of Belarus, are provided with privileges and advantages when traveling by rail;
  10. Discounts provided in traveling by rail.
  11. Rules and organization of group carriage by rail.
  12. Rules and conditions for booking seats in the forward and backward directions (including trains of other railway administrations).
  13. Reference of availability of seats in trains of forward and backward directions (including a reference of availability of seats in the trains of other railway administrations).
  14. Reference of points of sale, working hours of ticket offices, luggage offices, storage rooms;
  15. Consultation on the requirements of the Rules for Carriage of Passengers, Luggage and Cargo Luggage on the territory of the Republic of Belarus;
  16. Consultation on the requirements of the Agreement between The Railway Administrations of the Member States of the Commonwealth of Independent States, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia on The Peculiarities of Applying Certain Provisions of the International Passenger Service Agreement (IPSA) - PA IPSA.
  17. List and cost of railway terminals services at railway stations of the Belarusian Railway;
  18. Travel cost on the trains of all types;
  19. Rules of passengers boarding on the train and conditions of travel;
  20. Features of carriage of passengers with electronic travel document;
  21. Order of actions in cases of detection of lost (found) things.
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Do you need more information?
If you could not find the information you need, write to us or contact the Contact Center of the Belarusian Railway by phone 105 beltelecom mts  velcom  life (round the clock). The list of issues on which it is possible to contact the employees of the Contact Center

Getting started with help
2.Use the side help menu

Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information

3.Use the search bar

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4.Contact the Belarusian Railway Contact Center

If you could not find the information you need in the certificate, write email or call number 105 beltelecom mts  velcom  life

  • Booking tickets by phone 105 beltelecom mts velcom life (24h/7).
  • Belarusian Railways Passenger Support Service by calling 151 beltelecom mts velcom life (24h/7), e-mail brail@rw.by
  • Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
  • Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
Service information for people travelling abroad, by phone (+375 222) 39 25 47