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Getting started with help
1.Browse a list of frequently asked questions
- Electronic travel documents (tickets) for trains with unnumbered seats requirements
- Transportation of dogs in city lines trains
- Carriage of children
- Return of unused travel documents (tickets) for far abroad countries
- In what cases can a travel document (ticket) be reissued?
- How to read the information on the tickets?
- When does the sale of travel documents (tickets) starts?
- How to simplify issuing of travel document using the mobile application “BC. My train”
- What are the conditions of travel in high-speed train Lastochka in Minsk-Moscow direction?
- Rules for carriage of bikes, excessive hand luggage
2.Use the side help menu
Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information
4.Contact the Belarusian Railway Contact Center
If you could not find the information you need in the certificate, write email or call number 105 
- Booking tickets by phone 105 (24h/7).
- Belarusian Railways Passenger Support Service by calling 151 (24h/7), e-mail brail@rw.by
- Service information for people with hearing loss
Minsk, Hrodna, Homieĺ - Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people travelling abroad, by phone (+375 222) 39 25 47