• Electronic travel documents (tickets) for trains with unnumbered seats requirements
• Rules for carriage of bikes, excessive hand luggage
• Carriage of children
• Return of unused travel documents (tickets) for far abroad countries
• In what cases can a travel document (ticket) be reissued?
• How to read the information on the tickets?
• When does the sale of travel documents (tickets) starts?
• How to simplify issuing of travel document using the mobile application “BC. My train”
• What are the conditions of travel in high-speed train Lastochka in Minsk-Moscow direction?

Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information

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If you could not find the information you need in the certificate, write email or call number 105    

• Booking tickets by phone 105     (24h/7).
• Belarusian Railways Passenger Support Service by calling 151     (24h/7), e-mail brail@rw.by
• Service information for people with hearing loss  Minsk, Hrodna, Homieĺ
• Service information for people travelling abroad, by phone (+375 222) 39 25 47