Minsk Pasažyrski Railway Station

Minsk Pasažyrski Railway Station


Services/Location Contacts
Wi-Fi Wi-Fi coverage network (BelRW_Wi-Fi):
pl.Pryvakzaĺnaja, 5 
  • enhance comfort hall;
  • waiting room (3d floor), cafe;
  • ticket offiices;
  • entrance hall (1 floor);
pl.Pryvakzaĺnaja, 3
  • 3-8 floor (hall)
Wi-fi connection requirements.
Ticket offices
  • issue, reissue, reserved seat ticket refund;
  • issue, reissue, non-reserved ticket refund;
ticket office manager, tel. (+375 17) 225 51 42 (24/7)
  • issue, reissue, International ticket refund.
Location: 1 floor
international ticket office, tel. (+375 17) 225 17 25, (work days 8:00 — 17:00)
  • group request;
  • tickets via bank transfer.
Location: pl. Pryvakzaĺnaja, 5 
tel./fax (+375 17) 225 51 46, , tel. (+375 17) 225 62 46, (8:00 — 20:00, daily)
Self service payment terminals for cash or cashless payments issue of non-reserved tickets

Location: ticket office (right side);

ticket office (vul. Druzhnaya) ;
platform 22-24;
vul. Kirava (underground pedestrian crossing).
 
Inquiry Location: 1 floor daily 8.00 - 20.00, break 14.15 - 15.00
Luggage department
  • acceptance, transportation and delivery of luggage;
  • luggage wrapping with sealing wrap;
  • storage of personal luggage/unaccompanied luggage (except of luggage/unaccompanied luggage of sole proprietors);
  • storage of luggage/unaccompanied luggage owned by legal entities and sole proprietors;
  • notification on luggage/unaccompanied luggage arrival by phone, by telegraph (up to 16 words);
  • luggage tag(sticker);
  • application form for luggage/unaccompanied luggage delivery;
  • weighting of luggage/unaccompanied luggage;
  • luggage trolley;
  • loading/unloading of luggage on vehicles.
tel. (+375 17) 225 67 04, (8:00 — 20:00, break 13:00 — 14:00, work days), tel. (+375 17) 225 50 38, (8:00 — 17:00, break 13:00 — 14:00, days off)
Left-luggage office
  • storage of hand-luggage and oversize luggage.
Location: ground floor
tel. (+375 17) 225 06 71, (24/7)
Porter services loading/unloading of luggage on vehicles tel. (+375 17) 225 19 45, tel. (+375 33) 365 19 45 (МТS) (24/7)
Enhance comfort hall (Club SV service center)
  • mobile, notebook charging; information (services at railway station, public transport, sightseeings);
  • TV;
  • railway tickets issue;
  • hotel booking services;
  • fax, e-mail;
  • information about the Belarusian railway enhance comfort halls;
  • taxi;
  • porter;
  • tables reservation; excursions and guided tours;
  • doctor on call.

Paid services:

  • copier services;
  • printout; documents scanning;
  • fax.
Location: 2 floor
tel. (+375 17) 225 00 52, (daily 7:00 — 23:00)
Room for passengers with children Location: 3 floor tel. (+375 17) 225 69 09, (daily 9:00 — 21:00)
Express Hotel Location: Minsk, pl. Pryvakzaĺnaja, 3 tel.: (+375 17) 225 64 63.
Reservation by e-mail: mpass.hotel@rwminsk.by
First-aid room Location: 1 floor tel. (+375 17) 225 37 94, (24/7)
Mobile, notebook charging Location: 3 floor 24/7
Other services
Service Location
Pharmacy 0 floor
Hair salon 0 floor
Public catering 0-4 floor
Shops 0, 3 floor
Currency exchange 0, 1, 2, 3 floor
Watch repair 0 floor
Postoffice 2 floor
Press and magazines 0, 1, 2, 3 floor
Wc’s 0 floor
Bank brunch 2 floor

Inquiry tel.  105 (24/7)
Station manager (reception) tel. (+375 17) 225 69 08
Deputy station manager tel. (+375 17) 225 19 45
Luggage department tel. (+375 17) 225 67 04
Left-luggage office tel. (+375 17) 225 19 45
Hotel “Express” (reception) tel. (+375 17) 225 64 63
Ticket Office Manager tel. (+375 17) 225 51 42
Enhance comfort hall (Club SV service center) tel. (+375 17) 225 00 52
Non-cash payments, group request tel. (+375 17) 225 51 46, tel. (+375 17) 225 62 46

Minsk-Pasažyrski Railway Station Virtual Tour

Contacts:
Minsk, pl. Pryvakzaĺnaja, 3
Tel.: (+375 17) 225 64 63

You can book a room by e-mail: mpass.hotel@rwminsk.by  8.00 - 17.00 (work days) or by phone (+375 17) 225 64 63

Prices:

  • enhanced comfort single two-room accommodation — 51.50 BYN/day, 48.00 BYN/day, 45.50 BYN/day;
  • single room — 58.00 BYN/day, 56.000 BYN/day, 54.000 BYN/day;
  • double room — 44.70 BYN/person/day, 44.00 BYN/person/day, 39.00 BYN/person/day, 36.60 BYN/person/day, 28.00 BYN/person/day, 27.00 BYN/person/day, 26.00 BYN/person/day;
  • triple room — 36.50 BYN/person/day.

Paid services:

  • storage of luggage — 1.25 BYN/peace.

24-hour telephone support on:

(+375 222) 39 25 47 Beltelecom
(+375 29) 739 25 47 МТС
(+375 25) 739 25 47 Life
(+375 29) 659 25 47 А1
e-mail: brail@rw.by.

Station Manager Assistant on duty (+375 17) 225 19 45, (+375 33) 365 19 45.

Accessibility Map
Accessibility Accessibility Map Minsk Pasažyrski Accessibility Map Minsk Pasažyrski Accessibility Map Minsk Pasažyrski Accessibility Map Minsk Pasažyrski Accessibility Rate
Privokzalnaya square




Full accessibility. Min. way width is 2 m; space for turning.
Parkings




Full accessibility. Parking lots for persons with reduced mobility marked with special signs.
Passenger ways




Partial accessibility. Min. way width is 2 m; space for turning; level access from the main entrance to the platform.
Platforms




Partial accessibility. Access to platforms through pedestrian maze and at lift platform.
Elevators




Full accessibility. Lift platforms for vertical and horizontal movement.
Information and navigation




Partial accessibility. Passenger information is provided with the help of light signs, boards, pictograms, sound and visual information/announcements.
Ticket offices




Partial accessibility.
Luggage offices




Full accessibility. Accessible luggage office.
Waiting rooms




Full accessibility. Lift platforms.
WCs




Full accessibility. Accessible WCs for persons with reduced mobility.
Accommodation




Partial accessibility.
— full accessibility
— partial accessibility
Services at the railway station:
  • assist in travelling around the railway terminal;
  • wheelchair service;
  • assist in purchase of tickets, buying goods, using luggage office;
  • help with luggage;
  • help to get on/out of train.

Getting started with help
2.Use the side help menu

Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information

3.Use the search bar

Quick search for informational articles by keywords. For example, bicycle

4.Contact the Belarusian Railway Contact Center

If you could not find the information you need in the certificate, write email or call number 105 beltelecom mts  velcom  life

  • Booking tickets by phone 105 beltelecom mts velcom life (24h/7).
  • Belarusian Railways Passenger Support Service by calling 151 beltelecom mts velcom life (24h/7), e-mail brail@rw.by
  • Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
  • Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
Service information for people travelling abroad, by phone (+375 222) 39 25 47