Minsk Pasažyrski Railway Station

Minsk Pasažyrski Railway Station


Services/Location Contacts
Wi-Fi Wi-Fi coverage network (BelRW_Wi-Fi):
pl.Pryvakzaĺnaja, 5 
  • comfort lounge;
  • waiting room (3d floor), cafe;
  • ticket offiices;
  • entrance hall (1 floor);
pl.Pryvakzaĺnaja, 3
  • 3-8 floor (hall)
Wi-fi connection requirements.
Wi-Fi internet connection is available for international passengers who have roaming.
Ticket offices
  • issue, reissue, reserved seat ticket refund;
  • issue, reissue, non-reserved ticket refund;
ticket office manager, tel. (+375 17) 225 51 42 (24/7)
  • issue, reissue, International ticket refund.
Location: 1 floor
international ticket office, tel. (+375 17) 225 17 25, (work days 8:00 — 17:00)
  • group request;
  • tickets via bank transfer.
Location: pl. Pryvakzaĺnaja, 5 
tel./fax (+375 17) 225 51 46, , tel. (+375 17) 225 62 46, (8:00 — 20:00, daily)
Self service payment terminals for cash or cashless payments issue of non-reserved tickets

Location: ticket office (right side);

ticket office (vul. Vakzalnaya) ;
platform 22-24;
vul. Kirava (underground pedestrian crossing).
 
Inquiry Location: 1 floor daily 8.00 - 20.00, break 14.15 - 15.00
Luggage department
  • acceptance, transportation and delivery of luggage;
  • luggage wrapping with sealing wrap;
  • storage of personal luggage/cargo luggage (except of luggage/cargo luggage of sole proprietors);
  • storage of luggage/cargo luggage owned by legal entities and sole proprietors;
  • notification on luggage/cargo luggage arrival by phone, by telegraph (up to 16 words);
  • luggage tag(sticker);
  • application form for luggage/cargo luggage delivery;
  • weighting of luggage/cargo luggage;
  • luggage trolley;
  • loading/unloading of luggage on vehicles.
Location: ul. Vakzalnaya 9a

Prices
tel. (+375 17) 225 67 04, (8:00 — 20:00, break 13:00 — 14:00, work days), tel. (+375 17) 225 50 38, (8:00 — 17:00, break 13:00 — 14:00, days off)
Left-luggage office
  • storage of hand-luggage and oversize luggage.
Location: ground floor

Prices
tel. (+375 17) 225 06 71, (24/7)
Porter services loading/unloading of luggage on vehicles

Prices
tel. (+375 17) 225 19 45, tel. (+375 33) 365 19 45 (МТS) (24/7)
Comfort lounge (Club SV service center)
  • mobile, notebook charging; information (services at railway station, public transport, sightseeings);
  • TV;
  • railway tickets issue;
  • hotel booking services;
  • fax, e-mail;
  • information about the Belarusian railway enhance comfort halls;
  • taxi;
  • porter;
  • tables reservation; excursions and guided tours;
  • doctor on call.

Paid services:

  • copier services;
  • printout; documents scanning;
  • fax.
Location: 2 floor

Prices
tel. (+375 17) 225 00 52, (daily 7:00 — 23:00)
Room for passengers with children Location: 3 floor tel. (+375 17) 225 69 09, (daily 9:00 — 21:00)
Express Hotel Location: Minsk, pl. Pryvakzaĺnaja, 3 tel.: (+375 17) 225 64 63.
Reservation by e-mail: mpass.hotel@rwminsk.by
First-aid room Location: 1 floor tel. (+375 17) 225 37 94, (24/7)
Mobile, notebook charging charging of mobile devices for passengers who don't have charging device (contact deputy station manager)
Location: 3 floor
Prices

Location: 3 floor
24/7
charging of mobile devices on a specially equipped rack (if passengers have charging device). The administration is not responsible for the safety of these devices.
free charging

Location: 3 floor
 24/7
Other services
Service Location
Pharmacy 0 floor
Hair salon 0 floor
Public catering 0-3 floor
Shops 0, 3 floor
Currency exchange 0, 1, 2, 3 floor
Postoffice 2 floor
Press and magazines 0, 1, 2 floor
Wc’s 0 floor
Bank brunch 2 floor

Inquiry tel.  105 (24/7)
Station manager (reception) tel. (+375 17) 225 69 08
Deputy station manager tel. (+375 17) 225 19 45
Luggage department tel. (+375 17) 225 67 04
Left-luggage office tel. (+375 17) 225 19 45
Hotel “Express” (reception) tel. (+375 17) 225 64 63
Ticket Office Manager tel. (+375 17) 225 51 42
Comfort lounge (Club SV service center) tel. (+375 17) 225 00 52
Non-cash payments, group request tel. (+375 17) 225 51 46, tel. (+375 17) 225 62 46

Minsk-Pasažyrski Railway Station Virtual Tour

Contacts:
Minsk, pl. Pryvakzaĺnaja, 3
Tel.: (+375 17) 225 64 63

You can book a room by e-mail: mpass.hotel@rwminsk.by (8.00 - 17.00 work days), by phone (+375 17) 225 64 63 or booking.com.

Price list 

Express Hotel is located in the heart of the Belarusian capital between the railway station and the Central bus station.

There are rooms of any category: from the third class to the highest. You can book a room for a day, and for a long period. Modern interior design will create a warm and cozy atmosphere for positive emotions.

There are 82 rooms in the hotel. This allows 129 people to stay at the same time. There are two rooms on the 3rd and 4th floors, 301 and 401,  for persons with disabilities: before entering the room there is a diagram of the room, made in Braille.

On the ground floor of the hotel there is a storage room, an ATM, a coffee machine, an interactive information desk with the ability to view the interior of the rooms.  The accommodation offers a 24-hour front desk and free WiFi is available. There is a free open parking lot for 15 parking spaces for hotel guests.


24-hour telephone support on:

(+375 222) 39 25 47 Beltelecom
(+375 29) 739 25 47 МТС
(+375 25) 739 25 47 Life
(+375 29) 659 25 47 А1
e-mail: brail@rw.by.

Station Manager Assistant on duty (+375 17) 225 19 45, (+375 33) 365 19 45.

Accessibility Map
Accessibility Accessibility Map Minsk Pasažyrski Accessibility Map Minsk Pasažyrski Accessibility Map Minsk Pasažyrski Accessibility Map Minsk Pasažyrski Accessibility Rate
Privokzalnaya square




Full accessibility. Min. way width is 2 m; space for turning.
Parkings




Full accessibility. Parking lots for persons with reduced mobility marked with special signs.
Passenger ways




Partial accessibility. Min. way width is 2 m; space for turning. The entrances to the station building are located at different levels. Level access is carried out through lifting mechanisms, ramps.
Platforms




Partial accessibility. Access to platforms through pedestrian maze, at lift platform, ramps.
Elevators




Full accessibility. Lift platforms for vertical and horizontal movement.
Information and navigation




Partial accessibility. Passenger information is provided with the help of light signs, boards, pictograms, sound and visual information/announcements.
Ticket offices




Partial accessibility.A special (lowered) ticket office was installed in the left wing of the railway station.
Luggage offices




Full accessibility. Accessible luggage office.
Waiting rooms




Full accessibility. Lift platforms.
WCs




Full accessibility. Accessible WCs for persons with reduced mobility.
Accommodation




Partial accessibility.
— full accessibility
— partial accessibility
Services at the railway station:
  • meeting and assisting (assist in travelling around the railway terminal) the station complexes with or planning the purchase of travel documents in international trains, interregional, regional business-class trains;
  • wheelchair service;
  • assist in purchase of tickets, buying goods, using luggage office;
  • help with luggage;
  • help to get on/out of international trains, interregional, regional business-class trains.

Getting started with help
2.Use the side help menu

Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information

3.Use the search bar

Quick search for informational articles by keywords. For example, bicycle

4.Contact the Belarusian Railway Contact Center

If you could not find the information you need in the certificate, write email or call number 105 beltelecom mts  velcom  life

  • Booking tickets by phone 105 beltelecom mts velcom life (24h/7).
  • Belarusian Railways Passenger Support Service by calling 151 beltelecom mts velcom life (24h/7), e-mail brail@rw.by
  • Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
  • Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
Service information for people travelling abroad, by phone (+375 222) 39 25 47