Minsk Pasažyrski Railway Station
220006 Minsk, pl. Pryvakzaĺnaja, 5.
tel. 105
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Services/Location | Contacts | ||||
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| Wi-Fi |
Wi-Fi coverage network (BelRW_Wi-Fi):
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Wi-fi connection requirements. Wi-Fi internet connection is available for international passengers who have roaming. |
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| Ticket offices |
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ticket office manager, tel. (+375 17) 225 51 42 (24/7) | ||||
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tel./fax (+375 17) 225 51 46, , tel. (+375 17) 225 62 46, (8:00 — 20:00, daily) | |||||
| Self service payment terminals for cash or cashless payments |
issue of non-reserved tickets Location: ticket office (right side); ticket office (vul. Vakzalnaya) ; platform 22-24; vul. Kirava (underground pedestrian crossing). |
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| Inquiry |
Inquiry terminal Location: 1 floor |
24/7 |
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| Left-luggage office |
Prices |
tel. (+375 17) 225 06 71, (24/7) | ||||
| Porter services |
loading/unloading of luggage on vehicles Prices |
tel. (+375 17) 225 19 45, tel. (+375 33) 365 19 45 (МТS) (24/7) | ||||
| Comfort lounge (Club SV service center) |
Paid services:
Prices |
tel. (+375 17) 225 00 52, (daily 10:30 — 22:30) | ||||
| Room for passengers with children | Location: 3 floor | tel. (+375 17) 225 69 09, (daily 9:00 — 21:00) | ||||
| Express Hotel | Location: Minsk, pl. Pryvakzaĺnaja, 3 |
tel.: (+375 17) 225 64 63, +375 (33) 622 64 63 (Viber, Telegram, WhatsApp) (24/7) Reservation by e-mail: mpass.hotel@rwminsk.by (8.00-17.00 work days), Instagram: @express_hotel_minsk. |
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| First-aid room | Location: 1 floor | tel. (+375 17) 225 37 94, (24/7) | ||||
| Mobile, notebook charging |
charging of mobile devices for passengers who don't have charging device (contact deputy station manager) Location: 3 floor Prices Location: 3 floor |
24/7 | ||||
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charging of mobile devices on a specially equipped rack (if passengers have charging device). The administration is not responsible for the safety of these devices. free charging Location: 3 floor |
24/7 | |||||
Other services
| Service | Location |
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| Pharmacy | 0 floor |
| Hair salon | 0 floor |
| Public catering | 0-3 floor |
| Shops | 0, 3 floor |
| Currency exchange | 0, 1, 2, 3 floor |
| Postoffice |
2 floor |
| Press and magazines | 0, 1, 2 floor |
| Wc’s | 0 floor |
| Bank brunch | 2 floor |
| Inquiry | tel. 105 (24/7) |
| Station manager (reception) | tel. (+375 17) 225 69 08 |
| Deputy station manager | tel. (+375 17) 225 19 45 |
| Left-luggage office | tel. (+375 17) 225 19 45 |
| Hotel “Express” (reception) |
tel. (+375 17) 225 64 63, (+375 33) 622 64 63 (Viber, Telegram, WhatsApp) |
| Ticket Office Manager | tel. (+375 17) 225 51 42 |
| Comfort lounge (Club SV service center) | tel. (+375 17) 225 00 52 |
| Non-cash payments, group request | tel. (+375 17) 225 51 46, tel. (+375 17) 225 62 46 |
Minsk-Pasažyrski Railway Station Virtual Tour
Contacts:
Minsk, pl. Pryvakzaĺnaja, 3
Tel.: (+375 17) 225 64 63, (+375 17) 225 19 26 (fax)You can book a room by e-mail: mpas_hotel@minsk.rw.by (8.00 - 17.00 work days), or by phone (+375 17) 225 64 63 , (+375 33) 622 64 63 (Viber, Telegram, WhatsApp) (24/7), ostrovok.ru. Instagram: @express_hotel_minsk.
Express Hotel is located in the heart of the Belarusian capital between the railway station and the Central bus station.
There are rooms of any category: from the third class to the highest. You can book a room for a day, and for a long period. Modern interior design will create a warm and cozy atmosphere for positive emotions.
There are 82 rooms in the hotel. This allows 129 people to stay at the same time. There are two rooms on the 3rd and 4th floors, 301 and 401, for persons with disabilities: before entering the room there is a diagram of the room, made in Braille.
On the ground floor of the hotel there is a storage room, an ATM, a coffee machine, a vending machine, an interactive information desk with the ability to view the interior of the rooms. The accommodation offers a 24-hour front desk and free WiFi is available. There is a free open parking lot for 15 parking spaces for hotel guests. Within walking distance there are charging stations for electric vehicles.
The administrator will provide any assistance in solving any issues related to your stay at the hotel. You can pay for services in cash, non-cash or bank payment card.
24-hour telephone support on:
(+375 222) 39 25 47 Beltelecom
(+375 29) 739 25 47 МТС
(+375 25) 739 25 47 Life
(+375 29) 659 25 47 А1
e-mail: brail@rw.by.
Station Manager Assistant on duty (+375 17) 225 19 45, (+375 33) 365 19 45.
Accessibility Map
| Accessibility |
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Accessibility Rate |
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| Privokzalnaya square |
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Full accessibility. Min. way width is 2 m; space for turning. |
| Parkings |
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Full accessibility. Parking lots for persons with reduced mobility marked with special signs. |
| Passenger ways |
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Partial accessibility. Min. way width is 2 m; space for turning. The entrances to the station building are located at different levels. Level access is carried out through lifting mechanisms, ramps. |
| Platforms |
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Partial accessibility. Access to platforms through pedestrian maze, at lift platform, ramps. |
| Elevators |
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Full accessibility. Lift platforms for vertical and horizontal movement. |
| Information and navigation |
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Partial accessibility. Passenger information is provided with the help of light signs, boards, pictograms, sound and visual information/announcements. |
| Ticket offices |
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Partial accessibility.A special (lowered) ticket office was installed in the left wing of the railway station. |
| Luggage offices |
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Full accessibility. Accessible luggage office. |
| Waiting rooms |
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Full accessibility. Lift platforms. |
| WCs |
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Full accessibility. Accessible WCs for persons with reduced mobility. |
| Accommodation |
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Partial accessibility. |
— full accessibility
— partial accessibility
Services at the railway station:
- meeting and assisting (assist in travelling around the railway terminal) the station complexes with or planning the purchase of travel documents in international trains, interregional, regional business-class trains;
- wheelchair service;
- assist in purchase of tickets, buying goods, using luggage office;
- help with luggage;
- help to get on/out of international trains, interregional, regional business-class trains.
Getting started with help
1.Browse a list of frequently asked questions
- Electronic travel documents (tickets) for trains with unnumbered seats requirements
- Rules for carriage of bikes, excessive hand luggage
- Transportation of dogs in city lines trains
- Carriage of children
- Return of unused travel documents (tickets) for far abroad countries
- In what cases can a travel document (ticket) be reissued?
- How to read the information on the tickets?
- When does the sale of travel documents (tickets) starts?
- How to simplify issuing of travel document using the mobile application “BC. My train”
- What are the conditions of travel in high-speed train Lastochka in Minsk-Moscow direction?
2.Use the side help menu
Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information
4.Contact the Belarusian Railway Contact Center
If you could not find the information you need in the certificate, write email or call number 105 
- Booking tickets by phone 105 (24h/7).
- Belarusian Railways Passenger Support Service by calling 151 (24h/7), e-mail brail@rw.by
- Service information for people with hearing loss
Minsk, Hrodna, Homieĺ - Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people travelling abroad, by phone (+375 222) 39 25 47