Polack Railway Station
211400 Viciebskaja Voblasć, Polack, Kastryčnickaja 44.
tel. 105
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Wi-Fi |
Wi-Fi coverage network (BelRW_Wi-Fi): |
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| vul. Kastryčnickaja, 44 |
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Ticket offices |
issue, reissue, reserved seat ticket refund; issue, reissue, non-reserved seat ticket refund; issue, reissue, International ticket refund; |
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group request; tickets via bank transfer; |
tel. (+375 214) 73 26 05, (work days 08.00 - 12.00, 13.00 - 17.00); |
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Inquiry |
videoterminal; |
24/7; |
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Left-luggage office |
storage of hand-luggage and oversize luggage; |
tel. (+375 214) 73 21 63, (daily 08.00 - 20.00); |
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Porter services |
tel. (+375 214) 73 26 04, (daily 06.00 - 20.00); |
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Mobile, notebook charging; |
free charging (waiting room) |
24/7. |
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| First-aid room |
daily 06.00 - 21.00 |
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Other services
| Service |
| Public catering |
| Press and magazines |
| Wc's |
| Inquiry | tel. 105 (24/7) |
| Station manager | tel. (+375 214) 73 22 53 |
| Deputy station manager | tel. (+375 214) 73 29 15, (+375 29) 239 29 15 (MTS) |
| Left-luggage office | tel. (+375 214) 73 21 63 |
| Non-cash payments, group requests | tel. (+375 214) 73 26 05 |
24-hour telephone support on:
(+375 222) 39 25 47 Beltelecom
(+375 29) 739 25 47 МТС
(+375 25) 739 25 47 Life
(+375 29) 659 25 47 Velcom
e-mail: brail@rw.by.
Station Manager Assistant on duty (+375 214) 73 29 15, (+375 29) 239 29 15 (MTS).
Accessibility Map
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Accessibility Rate |
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| Privokzalnaya square |
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Full accessibility. Min. way width is 2 m; space for turning. |
| Parkings |
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Full accessibility. Parking lots for persons with reduced mobility: 3 lots on the parking on Privokzalnaya square. |
| Passenger ways |
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Partial accessibility. Min. way width is 2 m; space for turning; there is tactile paving on Privokzalnaya square and on the passenger platforms 2, 3. |
| Platforms |
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Partial accessibility. Tactile pavers along the edge of platforms; ramps to track 1, 2 and 3 from central tube. |
| Information and navigation |
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Partial accessibility. Passenger information is provided with the help of: light signs; boards; pictograms; sound and visual information/announcements. |
| Ticket offices |
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Partial accessibility. Microphones in ticket offices. |
| Luggage offices |
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Full accessibility. Accessible luggage office and lockers of different height. |
| Waiting rooms |
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Partial accessibility. Stairway is provided with the help of light signs. |
— full accessibility
— partial accessibility
— no accessibility
Services at the railway station:
- assist in travelling around the railway terminal;
- wheelchair service;
- assist in purchase of tickets, buying goods, using luggage office;
- help with luggage;
- help to get on/out of train.
Getting started with help
1.Browse a list of frequently asked questions
- Electronic travel documents (tickets) for trains with unnumbered seats requirements
- In what cases can a travel document (ticket) be reissued?
- How to read the information on the tickets?
- When does the sale of travel documents (tickets) starts?
- How to simplify issuing of travel document using the mobile application “BC. My train”
- What are the conditions of travel in high-speed train Lastochka in Minsk-Moscow direction?
- Rules for carriage of bikes, excessive hand luggage
- Transportation of dogs in city lines trains
- Carriage of children
- Return of unused travel documents (tickets) for far abroad countries
2.Use the side help menu
Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information
4.Contact the Belarusian Railway Contact Center
If you could not find the information you need in the certificate, write email or call number 105 
- Booking tickets by phone 105 (24h/7).
- Belarusian Railways Passenger Support Service by calling 151 (24h/7), e-mail brail@rw.by
- Service information for people with hearing loss
Minsk, Hrodna, Homieĺ - Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people travelling abroad, by phone (+375 222) 39 25 47