Polack Railway Station

Polack Railway Station

    Services/Location Contacts

Wi-Fi

Wi-Fi coverage network (BelRW_Wi-Fi):

Wi-fi connection requirements.

ul. Kastryčnickaja, 44
  • entrance hall;
  • waiting room (2d floor);

Ticket offices

issue, reissue, reserved seat ticket refund;

issue, reissue, non-reserved seat ticket refund;

issue, reissue, International ticket refund;

 

group request;

tickets via bank transfer;

tel. (+375 214) 73 26 05, (work days 08.00 - 17.00);

Inquiry

videoterminal;

24/7;

Left-luggage office

storage of hand-luggage and oversize luggage;

tel. (+375 214) 73 21 63, (daily 08.00 - 20.00);

Porter services

 

tel. (+375 214) 73 26 04, (daily 06.00 - 20.00);

Mobile, notebook charging;

waiting room

24/7.

Other services
Service
Public catering
Press and magazines
Wc's

 


Inquiry tel.  105 (24/7)
Station manager tel. (+375 214) 73 22 53
Deputy station manager tel. (+375 214) 73 29 15, (+375 29) 239 29 15 (MTS)
Left-luggage office tel. (+375 214) 73 21 63
Non-cash payments, group requests tel. (+375 214) 73 26 05

24-hour telephone support on:

(+375 222) 39 25 47 Beltelecom
(+375 29) 739 25 47 МТС
(+375 25) 739 25 47 Life
(+375 29) 659 25 47 Velcom
e-mail: brail@rw.by.

Station Manager Assistant on duty (+375 214) 73 29 15, (+375 29) 239 29 15 (MTS).

Accessibility Map
Accessibility Accessibility Map Polack Accessibility Map Polack Accessibility Map Polack Accessibility Map Polack Accessibility Rate
Privokzalnaya square
Full accessibility. Min. way width is 2 m; space for turning.
Parkings
Full accessibility. Parking lots for persons with reduced mobility: 3 lots on the parking on Privokzalnaya square.
Passenger ways
Partial accessibility. Min. way width is 2 m; space for turning; there is tactile paving on Privokzalnaya square and on the passenger platforms 2, 3.
Platforms
Partial accessibility. Tactile pavers along the edge of platforms; ramps to track 1, 2 and 3 from central tube.
Information and navigation
Partial accessibility. Passenger information is provided with the help of: light signs; boards; pictograms; sound and visual information/announcements.
Ticket offices
Partial accessibility. Microphones in ticket offices.
Luggage offices
Full accessibility. Accessible luggage office and lockers of different height.
Waiting rooms
Partial accessibility. Stairway is provided with the help of light signs.
— full accessibility
— partial accessibility
— no accessibility
Services at the railway station:
  • assist in travelling around the railway terminal;
  • wheelchair service;
  • assist in purchase of tickets, buying goods, using luggage office;
  • help with luggage;
  • help to get on/out of train.

Getting started with help
2.Use the side help menu

Browse the help sections of the Belarusian Railway service, which are highlighted in the side menu. Headings have nesting (subheadings) for a clearer structuring of information

3.Use the search bar

Quick search for informational articles by keywords. For example, bicycle

4.Contact the Belarusian Railway Contact Center

If you could not find the information you need in the certificate, write email or call number 105 beltelecom mts  velcom  life

  • Booking tickets by phone 105 beltelecom mts velcom life (24h/7).
  • Belarusian Railways Passenger Support Service by calling 151 beltelecom mts velcom life (24h/7), e-mail brail@rw.by
  • Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
  • Service information for people travelling abroad, by phone (+375 222) 39 25 47
Service information for people with hearing loss skype Minsk, Hrodna, Homieĺ
Service information for people travelling abroad, by phone (+375 222) 39 25 47